Cancellation policy incl. cancellation form
Right of withdrawal for consumers
Consumers are entitled to a right of revocation in accordance with the following provision, whereby a consumer is any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to his commercial nor his self-employed professional activity.
right of withdrawal
You have the right to revoke this contract within fourteen days without giving reasons.
The withdrawal period shall be fourteen days from the date on which you or a third party other than the carrier designated by you took possession of the goods.
In order to exercise your right of withdrawal, you must inform me (Mochila-Kunsthandwerk - Angelika Ringwald, Panoramastr. 53, 72461 Albstadt, Germany, e-mail: email@example.com) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post or an e-mail). You can use the attached sample revocation form, which is not mandatory.
In order to comply with the revocation period, it is sufficient for you to send the notification of exercising the right of revocation before the expiry of the revocation period.
Consequences of the revocation
If you revoke this Agreement, I shall reimburse to you all payments I have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by me), immediately and no later than fourteen days from the date we receive notice of your revocation of this Agreement. For this refund I will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged for this refund. I may refuse a refund until I receive the goods back or until you provide proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to Mochila-Kunsthandwerk - Angelika Ringwald, Panoramastr. 53, 72461 Albstadt immediately and in any case within fourteen days of the day on which you notify me of the revocation of this contract at the latest. The deadline is met if you send the goods before the expiry of the deadline of fourteen days. You shall bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if such loss in value is due to handling of the goods that is not necessary to check their condition, properties and functionality.
Exclusion or premature expiry of the right of revocation
The right of revocation does not apply to the following contracts
- the supply of goods which are manufactured according to an individual choice or destination by the consumer or which are clearly tailored to his personal needs
- for the delivery of download files.